Analysis of the Southern Cone Unified Communications and Collaboration Solutions Marke ~ Nilesh Kindarle

ReportsnReports add new market research report"Analysis of the Southern Cone Unified Communications and Collaboration Solutions Market" to its store.After a difficult year in 2009 caused by the global economic crisis, the Southern Cone unified communications and collaboration solutions market resumed growth in 2010. The competitive structure is dominated by major multinational vendors, with unified communications client and enterprise video segments being the most dynamic. Extensive adoption of Internet protocol (IP) telephony will drive the market for more advanced solutions, such as video, unified messaging, and unified communication over the next years.

Executive Summary

After a difficult year in 2009 caused by the global economic crisis, the Southern Cone unified communications (UC) and collaboration solutions market resumed growth in 2010.
Growth in 2011 is expected to be xx.x percent. Some of this will be attributed to price increases in Argentina.
UC client and enterprise video segments were the most dynamic.
The competitive structure is dominated by major multinational vendors.
Chile is more advanced in the use of these applications, but Argentina is the bigger market in the region.
Extensive adoption of Internet protocol (IP) telephony will drive the market for more advanced solutions, such as video, unified messaging, and UC.
Traditional telephony is still growing. Poor IP infrastructure will sustain the segment.
During 2012–2017, the market will grow between xx percent and xx percent year over year, largely because of the adoption of video by large companies, UC by mid-size companies, and IP telephony by small ones.

Market Overview—Definitions

The key application segments and enabling platforms that form the total UC framework include:

Enterprise telephony (traditional telephony, IP telephony, IP softphones, and desk phones)

Enterprise telephony includes private branch exchange (PBX), IP private branch exchange (IP PBX) systems, and IP hard phones and softphones. Enterprise telephony also includes voice gateways sold with telephony solutions.

E-mail on-premises server licenses

On-premises e-mail includes enterprise server-side and client-side software for personal computer (PC) desktops. IBM Lotus Notes/Domino, Microsoft Exchange/Outlook, and Novell GroupWise are examples of on-premises enterprise e-mail platforms. These vendors also provide Web and e-mail clients for mobile devices.
For market sizing, this study takes the average price of an e-mail seat to include client-access licenses and other server software costs for the maintenance of existing seats, new licenses, and upgrades. The seat count does not include free e-mail seats or consumer e-mail.

Unified Messaging

Unified messaging includes applications integrating the storage and accessibility of voice, fax, and e-mail messages to a single mailbox that can be accessed through e-mail, telephone, Web browser, or a UC client.

Market Overview—Key Questions This Study Will Answer

Is the market growing? How long will it continue to grow, and at what rate?
Is this an industry or a market? Will these companies/products/services continue to exist, or will they get acquired by other companies? Will the products/services become features in other markets?
Which technology trends will affect the unified communications market?
Are the products/services offered today meeting customer needs or is additional development needed?
Are the vendors in the space ready to offer new services and integrate them into a new platform?

Drivers and Restraints

Cost and productivity: Cost cutting and improved productivity needs will increase demand.
Economic: The region has a relatively stable market, making long-term investment possible.
Lack of interoperability: End users are wary of deploying new capabilities that do not work properly with their existing infrastructure.
Mobility: The popularity of mobile devices will drive integration with other collaborative tools.
Unclear return of investment: End users are finding it difficult to justify UC investments.
Video and collaboration solutions integration: A main driver for future adoption.
IP Infrastructure: Proper IP infrastructure is being deployed, and many companies are not sure of the benefits of migration.
Unclear return of investment: End users are finding it difficult to justify UC investments.
Lack of interoperability: End users are wary of deploying new capabilities that do not work properly with their existing infrastructure.